Rachel Francis
Director of Customer Support
Motorola
Type of Business: Telecommunications company
Major Products and Services: Communication networks, applications and services
Marketing Area: UK; International
Years in Position: 5
Years in Profession: 23
Day-to-Day Responsibilities: Working in a business unit with new products for trials; Supporting and advising on customer service; Introducing new products into the networks; Analyzing the feedback from the customers; Developing products
Expertise: Customer relationships; Program management
Educational Background: Bachelor of Science in Engineering, The University of Warwick
What do you attribute your success to? She attributes her success to her hard work, passion, flexibility, change, progression and customer satisfaction.
How did you get involved in your profession? She became involved in her profession because she always enjoyed mathematics and science. She started her career in software and electronics. She gradually moved into the customer side.
Where will you be in five years? In five years, Ms. Francis hopes to grow on both the personal and professional levels. She wants to become a consultant using her skill set.
Hobbies/Interests/Sports: Running; Dancing seroc and French jazz